We take your personal data seriously. Find out what information we collect, how we use it, and how we keep it safe — all explained in plain, simple terms.
By creating an account or using the Zadbaj platform, you agree to this Privacy Policy to these terms. We never sell your data.
Zadbaj collects certain information to ensure the best gaming experience and maintain platform security. We only collect what's necessary — nothing more.
| Data Type | Example | Collection Point |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | At Registration |
| Contact Information | Mobile number, email address | At Registration |
| Financial Information | BKash/Nagad number, bank account (where applicable) | In Transactions |
| Device Information | IP address, browser, operating system | Automatic |
| Gaming Data | Betting history, wins/losses, and game preferences | Automatic |
| Verification Documents | NID, passport, utility bill (for KYC verification) | During KYC |
We collect information in three main ways. First, what you provide directly — during registration, KYC verification, or when contacting support. Second, what is collected automatically as you use the platform — such as log data, cookies, and gaming activity. Third, information from third parties such as payment providers or identity verification services.
Zadbaj never stores your password in plain text. Passwords are always kept in encrypted (hashed) form.
Zadbaj uses the data it collects solely for specific and legitimate purposes. We never use your information for anything unnecessary. Below is a detailed breakdown of how your data is used and why.
If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time through your account settings or by contacting support.
Zadbaj never sells your personal data. However, limited information may be shared with trusted partners necessary for platform operations. Data protection agreements are in place for every such arrangement.
| Partner Type | What Information Is Shared | Purpose |
|---|---|---|
| Payment Providers | Name, mobile number, transaction amount | Deposit & Withdrawal Processing |
| KYC Verification Provider | ID Documents & Photos | Identity & Age Verification |
| Game Provider | User ID and gaming balance | Game Operations |
| Legal Authorities | Applicable Data | Court orders or investigations |
| Analytics Services | Anonymous Usage Data | Platform Development |
For legal authorities — if a court or regulatory body issues a lawful order, Zadbaj is legally required to comply. Your data is not shared with any third party under any other circumstances.
All our third-party partners have signed Data Processing Agreements (DPA) and are not permitted to use your information for their own purposes.
Zadbaj's website and app use cookies and similar technologies to enhance your browsing experience and make the platform more effective.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
Zadbaj does not use cross-site tracking or advertising cookies. Your browsing data is never shared with third-party advertisers.
Zadbaj uses industry-leading technology to protect your personal and financial information. Our security is multi-layered — rather than relying on a single method, we use several protective measures working together.
If you believe someone has accessed your Zadbaj account without authorization, change your password immediately and support@zadbaj.wsto let us know.
As a Zadbaj member, you have important rights over your personal data. We respect these rights and aim to respond as promptly as possible.
You may request to know what information we hold about you.
You may request corrections to any inaccurate or incomplete information.
You may request deletion of your data under certain circumstances.
You may request that your data be used only for specific, limited purposes.
The right to receive your data in a machine-readable format.
You may opt out of promotional communications at any time.
To exercise any of these rights, please support@zadbaj.ws. We typically respond within 30 business days. Please note that some data may not be erasable due to legal obligations.
Zadbaj does not retain your data longer than necessary. However, certain information is required to be kept for a specified period due to legal and regulatory obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Compliance |
| Transaction Records | 7 Years | Financial Regulatory Obligations |
| KYC Documents | 5 years after the end of relationship | Anti-Money Laundering laws |
| Customer Support Conversations | 2 Years | Quality of Service Assurance |
| Promotional Consent | Until consent is withdrawn | Marketing |
| Log Files | 90 Days | Security Monitoring |
Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.
Zadbaj may update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, you will be notified directly via your registered email or mobile number.
Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.
For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our Data Protection team:
This Privacy Policy is provided in Bengali for the convenience of our members. In the event of any legal dispute, the English version shall prevail.
We protect your privacy on two fronts — technology and policy
Every connection you make is secured with bank-grade SSL encryption. Your data cannot be intercepted or read by any third party while in transit.
Firewall, DDoS protection, 2FA, and regular security audits — your account is protected through multiple layers of security working together.
Zadbaj never sells your personal data to third parties. Your information is used solely to provide our services.
Your identity documents and records are stored with the highest level of security. Only authorized personnel can access them, and only when strictly necessary.
Our system monitors activity 24/7 in real time to detect suspicious behavior and take immediate action.
We explain in plain language why each piece of information is collected — no hidden terms or complex legal jargon.